If your order is marked as delivered by the shipping carrier but hasn’t arrived at your address, our Customer Service team is here to help.
Before reaching out, please take a moment to check all possible delivery locations — including your mailbox, mailroom, delivery lockers, and with nearby neighbors — just in case the package was placed somewhere unexpected.
If it’s still missing, please reach out to our Customer Service team through the chat bubble below. Be sure to include your order number, and we’ll review your case and respond within one business day to guide you through the next steps.
Aug 8, 2025