Orders & Shipping
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Can I Update or Cancel My Order?
We’re happy to try and accommodate updates to your order as long as it hasn’t shipped yet. Once an order has left our studio, we’re unable to make any modifications. To request a change, please reach out to our Customer Bliss team using the chat bubble below and include your order # and your de... -
Tracking details will be emailed to you as soon as your order ships from our studio, making it easy for you to monitor your shipment. You can also track your order anytime using our chat widget located in the bottom right corner of the screen. Click the chat bubble Select “ORDER STATUS" Enter yo...
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My Order Says Delivered, But I Never Received It — What Now?
If your order is marked as delivered by the shipping carrier but hasn’t arrived at your address, our Customer Service team is here to help. Before reaching out, please take a moment to check all possible delivery locations — including your mailbox, mailroom, delivery lockers, and with nearby ne... -
What if my order arrives incorrect or damaged? If we’ve made an error, please contact us within 15 days of receiving your order. Our support team will assess the issue and, if confirmed, provide a complimentary return label. We’ll cover the return shipping if it’s our mistake. Who pays for retur...
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When Will My Order Ship & Where Do You Ship?
We proudly ship worldwide. If your country isn’t listed at checkout, simply reach out to our team through the chat bubble below and we’ll be happy to assist. This all depends on the availability of the items you choose. If your orders are in stock, we aim to have them prepared for dispatch withi...